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Testimonial

As an educator juggling multiple duties, I am constantly looking for tools that make network management faster and more efficient. Our school district runs a mixed platform network, and User Management gave me the flexibility I needed to create users with the Active Directory attributes we required to allow staff and students access to their accounts from either Windows 2000/XP or Macintosh OS X environments. User Management's intuitive user interface makes Active Directory attributes more accessible, which will allow us to more effectively use AD for network management tasks. User Management also provides powerful tools for "massaging" student records data. I spent very little time preparing the data we used for input, and that translates into more time and energy devoted to student achievement and meeting staff technology needs. But far and away, I was most impressed with the extraordinary level of customer support. In the sixteen years that I have been purchasing and using various levels of computer and network equipment and software, I have never had service as personalized and thorough as that I received from the Tools4evers America partner. Advanced Toolware. staff. Our purchase of User Management was money well spent. Tim Touhey Vocational Director Chehalis School District

Phase 4: Work Flow and Self Service - User Account Management

In the previous phases, the user account management tasks were captured in detail on various electronic forms. This process was largely automated through a link with the HR system, while enriching user accounts was delegated to the service desk or to various organizational entities. The logical next step is to add Workflow Management (WFM) and Self Service (SS). In this way, managers and employees play a central part in the user management process.

Request, verify and approve facilities independently

Through WFM and SS, the organization itself is offered the option to request, verify and approve facilities and implement network changes independently. The changes are executed across the network according to predefined UMRA rule sets. Through the phased implementation, the procedures and entry options have been solidified in UMRA, ensuring a simple roll-out across the organization.
UMRA provides support for a broad range of helpdesk, facility management, HR and other systems. Consequently, they can be used for various other service provisioning processes in addition to applying WFM and SS to user account management.

Work Flow and Self Service - User Account Management;

The look & feel of the forms in WFM an SS can be tailored to that of an internal web portal so end users will not experience any difference between the web portal and WFM and SS forms.

Before a change is implemented, the responsible manager, or resource owner,must give his approval. The details of, the applicant, the request itself, the time of approval and the approval issuer are all recorded in an audit trail, along with other pertinent data.

Approval issuers can be given the ability of delegating a number of tasks to an assistant.

It is possible to specify the maximum lead time for requests by the type of request and/or have the maximum lead time modified by applicants themselves.

Approval issuers can be given the ability to deny a request and return it to the applicant or forward it to another approval issuer.

By default, the WFM and SS system provides an interface with hierarchical information contained in the HR system. This makes it possible to automatically determine who must give approval for each request.

Where possible, choices made in WFM and SS are linked with the source systems in which the change will eventually be implemented. For instance, during the selection of a job title, a list of job titles is automatically loaded from the HRM system.

User Management Resource Administrator (UMRA)

Product Information