HP servicedesk: use sd_event to create and update items

HP ServiceDesk offers the sd_event command-line tool to interact with its database. Using classes and mappings inside HPSD, you can configure exactly how sd_event can create and/or update items the database. For instance, to create new person registrations from the command-line, first create and configure the class and mappings inside HPSD. Then, use the sd_event tool using an .ini file:

Contents “person-sd-create.ini”
[SD_EVENT]
LOGFILE=E:sd_eventbinperson_sd_create.log
ERROR_LOGFILE=E:sd_eventbinperson_sd_create_error.log
ACCOUNT=[insert username]/[insert password]
SERVER=[insert server here]
PORT=30980
MAPPING=[insert mapping here]
CLASSNAME=[insert classname here]
MODUS=insert
LANGUAGE=NL

Run the sd_event command-line tool
sd_event.exe -f person-sd-create.ini -v field1="field1value" fieldx="fieldxvalue"

“field1” and “fieldx” are custom defined fields in the class/mapping inside HPSD. You can name these fields yourself and use these names as parameters in the command-line. If you change MODUS=insert to MODUS=update, you can update existing entries. Make sure when you update to pass a unique identification (configured in the class/mapping inside HPSD).

Geschreven door:

Arnout van der Vorst

Arnout van der Vorst is Identity Management Architect bij Tools4ever en al ruim 10 jaar in dienst. Arnout legt zich als Architect toe op het bedenken en ontwikkelen van nieuwe features, oplossingen en diensten van Tools4ever die aansluiten op de vraag uit de markt. Arnout studeerde Hogere Informatica aan de Hogeschool van Utrecht.
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